Every day – from around the world – divers send PADI a steady stream of correspondence complimenting PADI Dive Centers and Resorts for outstanding customer service.
Each month, the PADI Member Recognition Committee reviews these submissions and selects one PADI Dive Center or Resort Member to be recognized as a global winner, an achievement which also features on the home page of the PADI Pros’ Site.
PADI Europe, Middle East and Africa is proud to announce that Orangeshark Diving Centres (S-22593, Malta) were selected as the Diver Education Center of the Month for September.
Their achievement follows a nomination by customer Andrew Rafferty:
I would like you to record my formal congratulations for the centre manager Steve Watkinson and Instructor Oliver Weissensteiner for the way in which they delivered the Scuba Diver course at the Orangeshark resort at Golden Sands, Malta.
As a headteacher I was impressed with the way in which the team balanced the elements of learning new skills, enjoyment, and ensuring the health and safety of the participants, which in this case meant meeting the expectations of my 16 yearold stepson and me, some 40 years older.
I also appreciated the communication between team members. After each dive and returning to centre it was obvious that the centre manager, Steve, had already been briefed by his instructor and had made decisions about how the next part of the course should run.
Our Instructor, Oliver, I feel, should be commended for his attention to detail and his thoroughness at every point in the course. Â He is obviously a skilled diver, but a patient teacher too. Â On a related note, the trainee Alex who accompanied us was also very supportive.
Their combined skills made our first diving experience memorable. Indeed we were so impressed with Steve and Oliver that we intend to return to Malta to further our skills and attain Open Water Diver standard.
Congratulations to Orangeshark Diving Centres for this exceptional achievement and for their professionalism and dedication to diver training and customer satisfaction!
Want to nomination someone for a future award? If you have experienced outstanding service, or have received praise from a customer and would like to nominate a PADI Member for the PADI Member Recognition awards, please send your nominations to prra.emea@padi.com.
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